Peer Mentoring Support (PMS)
Components Analytical section
Category: Guidance

Lead country: UK
Year Finished: 2005
Contact person: Caroline Townsend Jones : caroline@gorseinon.ac.uk   (Tel: +44 1792 890707)
Organisation: Gorseinon College (Swansea): http://www.createswansea.co.uk/cwmbwrla/gorseinon- college.htm

Interest in collaborating in MOLPEA (oral) : YES
Interest confirmed by mail: NO
First contacts: 08/01/2006

Current status of PMS: Operational

Project description on website:

“The project will pilot and evaluate the efficacy of using a Peer Mentor Support System for people from specific target groups, e.g. young offenders or those who are at risk of offending, disaffected young people, people with disabilities or those with learning difficulties, adults with mental health problems, that will provide them with a "round the clock" support and advocacy service to assist them in (re)integrating into mainstream training and employment. The project will produce a comparative study of the peer support methodology with the different target groups in different countries. It will also convert the Peer Educator Training pack produced as a result of a previous Leonardo project (PET) into electronic format and produce a Peer Mentor Training Pack. The project will also aim to accredit both training programmes in the partner countries to provide parity of qualification and thus ease and encourage mobility between partner countries.”

My description and/or comments:

I had already been given a very good explanation of this project by the promoters during EfVET’s annual General Assembly, which I was invited top attend in Luca (ITALY) in 2005.  The project has proved very successful and has been praised by local and regional Welsh government authorities. All of us who attended the General Assembly were very impressed by this project, its implications and its transferability potential.  It is also very relevant to one section of Costas and Benoît.
1. Components
- A report detailing the Peer Mentor System, and a comparative study of its effectiveness as a means of supporting people from a range of different target groups in different geographic ocations.
- The production of the PET Training Pack on CD or Internet, in a variety of languages, and identification of an appropriate accreditation for it in each partner country.
- The production of a Peer Mentor Training and Support Pack which can be used to develop and deliver Peer Mentor programmes across a range of situations with a range of target groups and identification of appropriate accreditation for it.
Executive Summary
A report on the pilot project
A report detailing the Peer Mentor System, and a comparative study of its effectiveness as a means of supporting people from a range of different target groups in different geographic ocations.
Introduction to mentoring Skills pack
Main Documents
Training Packs
Standard Intro to all training packs

Introduction to Mentoring Skills
This training pack is intended to be used in schools, colleges or other organisations with potential mentors or with students already involved in mentoring.
It is not designed to address particular skills which are related to educational needs, e.g. mathematical skills, but has been developed to help mentors improve interpersonal communication skills.
The emphasis, then, is on generic helping skills which can be utilised in any context but with the focus on working with young people in a school environment.
The model adapted in the pack is a three-stage helping framework to encourage the mentee to:
    • Identify the problem/issues
    • Explore possible solutions
    • Decide on an appropriate course of action
The pack is designed to develop skills but also to encourage students to consider the qualities which are needed for effective mentoring to take place.
Learning on the course will be through the use of a range of activities, including practising mentoring skills.
Students will evidence their learning both through a series of exercises and through the completion of a course journal.
The course journal is an extremely important part of the course and students should refer to the following section to familiarise themselves with the framework for their journal.
©  Gorseinon College 2004
Intro to Mentoring Trainer pack
A TRAINING PACK (58 pages in PDF)
Week 1:    What is mentoring?
The differences and links between mentoring and other helping approaches
Qualities for mentoring
Boundaries and confidentiality
Week 2:    Skills for mentoring:
Listening
Reflecting
Paraphrasing
Week 3:    Skills for mentoring: 
Focusing
Summarising
Week 4:    Using questions:
Open and closed questions
Alternatives to questions
Week 5:    The core conditions for helping:
Empathy
Acceptance
Sincerity
Week 6:    The process of mentoring:
From problem to solution – a 3-stage helping model
Challenging skills
Week 7:    Helping change to occur:
Goal-setting
Dealing with different types of relationship
Week 8:    Taking action:
Working towards goals
Deciding on strategies
Week 9:    Dealing with difficult situations:
Keeping safe
Using referral
The role of supervision
Week 10:  Endings:
Moving on and future support
Dealing with endings
The role of evaluation

It also explains how to use the:
-Observer Sheet
-The Course Journal
Summarized objectives
What is mentoring
WEEK 1
Aims:
To introduce the skills and qualities necessary in effective mentoring
To explore the differences between mentoring and other helping approaches
To explain the importance of issues of boundaries and confidentiality
Objectives:
At the end of the session students will be able to:
. Define mentoring
. Explain the differences between mentoring and other helping approaches
. Recognise the skills and qualities needed for effective mentoring
. Understand the importance of boundaries and confidentiality
This session introduces students to the generic skills and qualities involved in effective mentoring. The focus is not on specific skills e.g. helping a mentee with a mathematical problem, but on skills which aim to build a relationship with the mentee to enhance their development.
The session is also designed to demonstrate the differences between mentoring and other helping approaches.  In using a mentoring strategy other ways of helping will be involved, but mentoring is distinct as a systematic approach to helping.
Finally, issues of confidentiality and boundaries will be addressed.
The required skills a mentor should possess
Personal skills
WEEK 5
Aims:   
To introduce students to the core conditions for helping: empathy, acceptance and sincerity
To explain how the key skills for mentoring are related to the core conditions
Objective:  
At the end of the session students will be able to:
. Define empathy, acceptance and sincerity
. Recognise the links between the skills of mentoring and the core conditions
. Use responses to demonstrate the core conditions
This session introduces students to the core conditions for helping (qualities) as identified by Carl Rogers.
The emphasis in this session is on the building of a relationship between mentor and mentee which enables trust to be established.
Technical skills
WEEK 2
Aims:
To introduce the key skills of listening, reflecting and paraphrasing
To practise the skills of listening, reflecting and paraphrasing
Objectives: At the end of the session students will be able to:
. Define what is meant by effective listening, reflecting and paraphrasing
. Explain why listening, reflecting and paraphrasing are important within mentoring
. Use the skills of listening, reflecting and paraphrasing

WEEK 3
Aims:   
To explore the use and purpose of the skills of focusing and summarising in the mentoring process
To practise the skills of focusing and summarising
Objectives:       
At the end of the session students will be able to:
Explain the use and purpose of focusing and summarising
Distinguish between focusing and summarising
Use the skills of focusing and summarising
Recognise the application of the skills in a mentoring context
This session builds upon the Active Listening skills identified in week 2.  The skills of focusing and summarising are particularly useful in helping the mentee to clarify his/her meanings and feelings.
The skills also help the mentor to check his/her understanding of the mentee’s concerns and to gain further clarification.

WEEK 4
Aims:
To introduce the use of questions within the mentoring relationship
To explore helpful and unhelpful questions
To examine when questions are useful and their limitations
Objectives: At the end of the session students will be able to:
. Identify when questions are helpful
. Explain the distinction between helpful and unhelpful questions
. Use questions within a mentoring context
Applying the mentoring process
WEEK 6
Aims:
To locate mentoring skills and qualities within a helping model
To explain how challenging skills are used to help the mentee develop
Objectives: At the end of the session students will be able to:
. Explain how skills and qualities relate to helping a person change
. Explain how helping models operate in practice . Analyse challenging skills and approaches . Use and evaluate challenging strategies
This session introduces students to a three-stage model of helping, based on the ideas of Gerard Egan. The basic structure of the model is to help the mentee move through three stages:
1) Exploring the problem or concern
2) Helping the mentee to develop a new understanding of the problem
3) Helping the mentee to act to resolve the problem

Each stage links with the specific skills already examined in earlier sessions.
Includes 3-stage helping model
A three-stage model
Stages
Skills
Stage 1 – Exploration
 
 
 
The mentor, by developing a warm relationship, enables the mentee to explore the problem from his or her ‘frame of reference’ and focus on specific concerns.
Giving attention Listening Paraphrasing, reflecting Focusing and summarising
Stage 2 – New understanding
All the skills of Stage 1 plus:
 
 
The mentee is helped to see themselves
 
and their situation in new perspectives
Asking questions
and focus on what they might do to cope
Helping the mentee to recognise themes
more effectively. They are helped to see
and inconsistencies
what is going right or wrong in their
Giving information
situation, what strengths and resources
Self disclosure
they might use, what ‘blind spots’ may
Challenging the mentee
hinder them from managing their
Goal-setting
problems.
 
Stage 3 – Taking action
All the skills of Stage 1 and 2 plus:
Having clarified a goal or goals, the mentee is helped to consider possible ways of acting, to look at costs and consequences, to plan action, to implement it and to evaluate progress.
Creative-thinking Problem-solving Planning action Evaluation

The model is not a ‘straightjacket’, a rigid scheme to stick to at all costs.  It is designed as a basic framework to work with people but to use flexibly.  Mentees are not always going to move smoothly from one stage to another.  Often it is necessary to re-trace steps, e.g. if the action doesn’t work out (Stage 3) it might be necessary to go back to Stage 2 or Stage 1.

It does provide a useful model for working with people, though, so that a mentee doesn’t remain stuck at Stage 1 (going round in circles always looking at the problems but never thinking about what to do about them).

In reality people who are unhappy with their situation (Stage 1) often jump straight to Stage 3 (taking action) without establishing goals (Stage 2).  Sometimes doing almost anything is seen by the person as better than remaining at Stage 1.  Then impulsively acting often simply creates further problems.  The intention of the model is to help mentors work with mentees to really work through problems, establish goals and then take action. In this case the action is more likely to help to resolve the problem.
How to encouraging change
WEEK 7
Aims:
To explore how a mentee’s ‘wishes’ can be converted into goals
To examine what constitutes an effective goal
To examine goal-setting in different situations and relationships
Objectives: At the end of the session students will be able to:
. Explain how goal-setting fits into the helping model . Translate ‘wishes’ into goals . Evaluate what constitutes an effective goal . Analyse how goal-setting differs in different situations and  relationships  to evaluate success.
The quality of the goals defined is central to a successful outcome.
How to take action
How to deal with difficult situations
How to end
Intro to Mentoring Student pack
A "Students Activities Pack" of the 10 week course (37 pages in WORD):
Week 1:    What is mentoring?
The differences and links between mentoring and other helping approaches
Qualities for mentoring
Boundaries and confidentiality
Week 2:    Skills for mentoring:
Listening
Reflecting
Paraphrasing
Week 3:    Skills for mentoring: 
Focusing
Summarising
Week 4:    Using questions:
Open and closed questions
Alternatives to questions
Week 5:    The core conditions for helping:
Empathy
Acceptance
Sincerity
Week 6:    The process of mentoring:
From problem to solution – a 3-stage helping model
Challenging skills
Week 7:    Helping change to occur:
Goal-setting
Dealing with different types of relationship
Week 8:    Taking action:
Working towards goals
Deciding on strategies
Week 9:    Dealing with difficult situations:
Keeping safe
Using referral
The role of supervision
Week 10:  Endings:
Moving on and future support
Dealing with endings
The role of evaluation

It also explains how to use the:
-Observer Sheet
-The Course Journal
Simplified pack
Training Manual (simplified and very visual-graphic)
(With exercises and tips for the trainer)
Contents:
Unit 1 – What is Mentoring
1. How can we help people…
2. How can I help a friend or colleague…
3. What is a friend?
Unit 2 – Listen to Others
1. How can we listen to other people?
2. How can we show someone that we are listening and understanding …
3. Things that may help (or not) when you are listening other people …
Unit 3 – How Can I Understand Others
1. How can we understand each other better…
2. How can you understand the other person better…
3. How can I understand the other person …
Unit 4 – What can help…
1. Empathy
2. Acceptance
3. Sincerity
Unit 5
1. How can we help…
2. What happened…
3. Challenging
3. What to do?
Unit 6
1. How to help…
2. How to help someone
3. Choose the Best …
Unit 7
1. Choosing the best way …
2. Difficult Things
3. What to do?
Support documents
Mentor support plan (MSP)
Individual mentorship action plan (IMAP)
Trainer Resource pack
Introduction
Preliminaries
Chapter 1
Chapter 2
Chapter 3
Part 1
Part 2
A website
See related topics and documents
2. Analytical section
PMS Power Point Presentation
Transferability Potential Sheet for PMS
See related topics and documents
Sustainability Potential Sheet for PMS
See related topics and documents